Paradise Papers™

Customer Care
promise
We started this venture because we love design and we love paper. We promise to create products that you will love to use and share. Our business will only grow if you love what we design and if we serve you well, so give us your business and your feedback, we promise we'll continue doing what we love and sharing it with you!

processing
Orders are typically processed and shipped within 2-3 business days. In the event of delays we will inform you via e-mail as soon as possible.

payment
All payments are made through the PayPal shopping cart. You may purchase your order using an existing PayPal account, by creating a new PayPal account or by using a credit card. PayPal accepts Visa, Mastercard, American Express and Discover.

PayPal transactions are secured by confirming that your browser is running Secure Socket Layer 3.0 (SSL) or higher, giving you the maximum possible protection. All information is protected by SSL, with an encryption key length of 168 bits. For more information about PayPal security, visit http://www.paypal.com

We are not required to collect sales tax on any orders outside the state of Texas. For all Texas orders, sales tax of 8.25% applies.

parcels
Paradise Design Co. ships all orders using USPS Priority Mail. We currently only ship to the U.S.

Our shipping rates are as follows:

Up to $6.50 – $2.00 s/h
$6.51 to $28.00 – $4.95 s/h
$28.01 to $112.00 – $10.95 s/h
$112.01 to $250.00 – $14.95 s/h
$250.01 and up – $30.00 s/h

Please check your merchandise upon receipt. Items that have been damaged in the mail may be returned for exchange or store credit within 7 days of receipt. Please email us at shop@paradisedesignco.com to notify us of the return and whether you'd like a replacement (same item only) or store credit. We will respond with instructions for your return.

We make every effort to ensure that all orders are correct. However, if your order has incorrect items or is missing items please email us at shop@paradisedesignco.com and we will be happy to correct the mistake.

privacy
We take the utmost care and concern for privacy. We will never share or sell your information to any third party, and the information we collect is only used to contact you about your order if necessary.

Paradise Design Co. reserves the right to reject any order which raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect his or her interests as well as ours. We reserve the right to refuse any order for any reason and to block future access to customers who mis-use this site or for any other reason.